Q: How can I confirm this service was performed?
A: If you have questions about a service, please contact customer service at the toll free number provided on your statement.
Q: Why didnʼt my hospital bill cover this?
A: The hospital bill is for the technical component, which covers the cost of the equipment and facility expenses. Our bill is for the professional (physician) component, which covers the cost of the radiologist reading the image or performing interventional … Continue reading
Q: Why am I receiving multiple bills?
A: You may have had more than one procedure on more than one date of service. Depending on the processing order of insurance payments, this may result in more than one bill.
Q: Who authorized your services?
A: The hospital or facility where you had your procedure authorized the services. Hospital policy requires that a staff licensed radiologist perform diagnostic services.
Q: Why am I getting a bill from you?
A: HPRA bills for the professional services performed by our radiologists, this includes reading your image(s) such as X-ray, CT, MRI, and interventional care.
Q: I have never been to High Plains Radiological Association, why am I getting a bill from you?
A: The Radiologists of HPRA provide professional interpretations for the radiology services provided at many of the medical facilities in Amarillo and the surrounding communities. Although you may not have had contact with our physicians, they would have reviewed your … Continue reading